Community Associate в WeWork
WeWork is looking for a Community Associate - a person who will be the primary point of contact for the community and will act as the "face" of WeWork.

Requirements:

  • college graduate with a four year degree preferred, but not required;
  • customer service and/or sales experience a plus;
  • must have strong verbal and written communication skills;
  • exceptional organizational and multitasking skills;
  • demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy;
  • passion for entrepreneurial communities;
  • passion and understanding for WeWork's mission and values;
  • proficient in basic computer skills.

Responsibilities:

  • greeting/ point of contact: be the first and last point of contact for your building; cover the front desk during business hours; greet and check-in member guests; greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails; manage We Member check-ins and check-outs; prepare and distribute promotional materials to guests/ potential members; answer "walk-up" member and guest questions or refer inquirer to additional resources;
  • membership management: work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications; be active on the WeWork member network; solve member-related issues to ensure a cohesive community;
  • events and community management: make posters for events; assist with set-up and breakdown of events, including ordering food and beverages; prepare newsletter;
  • building operations and management: assist with move-ins and move-outs; prepare and distribute member welcome packets; assist with building operations and maintenance to ensure highest level of member experience;
  • fielding and assigning requests submitted through Zendesk;
  • manage keycard activations and bike room access requests where applicable;
  • ensuring the building is clean and well kept;
  • ordering consumables;
  • submit building receipts to the Community Lead and the Community Manager for expense reports;
  • mail and Package responsibilities as needed;
  • identify issues for escalation to the Community Lead and the Community Manager and document accordingly.